I was checking my credit card balance online and saw an annual fee charged to my credit card this month. So, I called up the bank expecting to have to go through a lengthy discussion to persuade them to waive the fee (I redeemed my points for a shopping voucher last month so they couldn't deduct that, hehe). However, the moment I said the magic words "annual fee", the customer service officer instantly knew what I wanted and asked me for my details. He made a last ditch attempt to get me to cough up the money by offering me a free bag if I paid the fee, but I declined. Finally, he ended the conversation with "Your annual fee has been waived. We hope you will continue spending on the card." Short and sweet, the whole process took less than 3 minutes.

But then, considering that I concentrated all my shopping payments on this card (which is a considerable amount!) why wouldn't they want me as a customer? Besides, I pay all my bills on time and have never defaulted. All those banks who rejected my applications? Big mistake! They lost out on a valuable customer!

# posted by Shopaholic : 11:07 PM